Effective Date: 01st July 2026
At Nutrileaf Organics, customer satisfaction is important to us. Due to the nature of organic food products, our return and refund policy is outlined below.
1. Order Cancellation
Orders may be cancelled before production, packaging, or shipment begins.
Once an order has been processed or dispatched, cancellation may not be possible.
2. Returns
Due to food safety and hygiene regulations, we generally do not accept returns for food products unless:
- Incorrect product delivered
- Damaged during transit
- Manufacturing defect
- Expired product (if applicable)
- Shipment received in unusable condition
3. Reporting Damaged Products
Customers must notify us within 48 hours of delivery.
Please provide:
- Order Number
- Photographs of damaged goods
- Packaging photographs
- Description of the issue
Failure to report within this period may affect eligibility.
4. Refund Eligibility
Refunds may be approved when:
- Wrong product supplied
- Product is damaged beyond use
- Shipment is lost due to our responsibility
- Product quality issue is verified
Refund approval remains at the sole discretion of Nutrileaf Organics after investigation.
5. Non-Refundable Items
Refunds will generally not be issued for:
- Change of mind
- Incorrect order placed by customer
- Products opened or consumed
- Improper storage after delivery
- Delays caused by customs or local authorities
6. Replacement
Where appropriate, we may offer:
- Replacement shipment
- Partial refund
- Credit toward future purchases
7. International Shipments
For export orders, responsibility transfers according to the agreed Incoterms specified in the sales contract.
Buyers should inspect shipments immediately upon arrival.
8. Refund Processing
Approved refunds will generally be processed using the original payment method within 7–14 business days, subject to banking and payment provider timelines.
9. Contact
For return or refund requests, please contact our customer support team through the Contact Us page on our website with complete order details and supporting photographs.